Paltan China Town (17th Fl-West Tower), 67/1 Naya Paltan (VIP Road), Dhaka-1000 [email protected] +88 024 8313370
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Your privacy is important to us, and we want you to feel secure visiting our site ("TRUST ISLAMI Life Insurance Website"). This privacy notice explains how and what type of personal data will be collected, processed, and used during and following your visits to the TRUST ISLAMI Life Website, why it is collected, with whom it is shared, and your rights in this regard. Please read this notice carefully.

We are committed to protecting your privacy and have taken reasonable steps to protect the confidentiality of the Personal Information you have provided us and its transmission through the Internet.

In the process of you using our website or availing of the existing or future services or facilities provided by the Website, you may be required to furnish information, including Personal information and/or Sensitive Personal Information. You are urged to keep the information current to ensure that the services and facility remain relevant and reach you.

This privacy notice applies to any information obtained by TRUST ISLAMI Life Insurance through your use of its website. It does not apply to any websites controlled by third parties not affiliated with TRUST ISLAMI Life that the website may link to ("Third Party Sites"). Please review the privacy statements of Third Party Sites, as TRUST ISLAMI Life is not responsible for and has no influence on the content or the privacy practices of Third Party Sites.

This statement and the policy outlined herein are not intended to and do not create any contractual or financial or any other legal rights in favor of any User or viewer or any other party.

By using any of the Services, you represent that you have read and understood the terms and conditions of usage, which includes this Privacy Policy, and You agree to be bound by all its terms.



TRUST ISLAMI Life Insurance collects information in one or more ways as mentioned below:


Any information that we collect from you may be used for a variety of purposes including but not limited to the following:

We may also use your Personal Information for the purposes of providing you with any of your subscribed services and any service-related activities such as collecting subscription fees from you for those services, and notifying or contacting you regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose your Personal Information to one or more Advisors / Affiliates and contractors of TRUST ISLAMI Life and their sub-contractors, but such Advisors, contractors, and sub-contractors will be required to agree to use the information obtained from us only for these purposes. You may inform us at any time not to share your Personal Information with third parties by writing to us at [email protected]

We will inform you where we require your consent to process your personal data. Otherwise, we will process your personal data to meet our legitimate business interests (including maintaining contact with, providing updates and information about TRUST ISLAMI Life Insurance, organizing and hosting events, and conducting market research and analysis) or where it is needed to comply with a legal obligation. In addition, we may also process your personal data to enter into a contract with you, or to perform our obligations under an existing contract with you.


The Website does not collect any personally identifiable information (except in relation to online purchase) unless voluntarily provided by you, and TRUST ISLAMI Life Insurance confirms that it shall not rent or sell any of your personally identifiable information. However, you would be required to provide personal information, including personally identifiable information in the course of your purchasing or initiating a transaction for the purchase of a life insurance policy/our products, or for initiating any other service request/transaction under any product purchased by you.

TRUST ISLAMI Life Insurance undertakes not to disclose, or share to third parties except as otherwise provided, the Personal Information and Sensitive Personal Information provided by you to TRUST ISLAMI Life unless such action is necessary in the following cases:

TRUST ISLAMI Life Insurance may also make Personal Information available to:

Our Group Companies

Other TRUST ISLAMI Life Insurance group companies may have access to and use of Personal Information in connection with the conduct of our business where appropriate.

Other insurance and distribution parties

In the course of marketing and providing insurance and processing claims, TRUST ISLAMI Life Insurance may make Personal Information available to third parties such as other insurers; reinsurers; insurance and reinsurance brokers and other intermediaries and agents; appointed representatives; authorized distributors; affinity marketing partners; and financial institutions, securities firms, and other business partners.

Our service providers

External third-party service providers, such as medical professionals, accountants, actuaries, auditors, experts, lawyers, and other outside professional advisors; travel and medical and diagnostic service providers; call center service providers; IT systems, support, and hosting service providers; printing, advertising, marketing, and market research and analysis service providers; banks and financial institutions that service our accounts; third-party claim administrators; document and records management providers; claim investigators and adjusters; examiners; jury consultants; translators; and similar third-party vendors and outsourced service providers that assist us in carrying out business activities, fraud investigation based on data analysis, etc.

Providers of Internet-connected devices and associated software;

TRUST ISLAMI Life Insurance may make the Personal Information you provide to us via our Apps available to providers of Internet-connected devices and/or associated operating systems and/or software as set forth in the terms of use and/or privacy policies you agree to with those providers;

Governmental authorities and third parties involved in court action;

TRUST ISLAMI Life Insurance may also share Personal Information with governmental or other public authorities; and third-party civil legal process participants and their accountants, auditors, lawyers, and other advisors and representatives as we believe to be necessary or appropriate: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our group companies; (f) to protect our rights, privacy, safety, or property, and/or that of our group companies, you, or others; and (g) to allow us to pursue available remedies or limit our damages.

Other Third Parties

TRUST ISLAMI Life Insurance retains the right to share non-personally identifiable information with third parties for business purposes, to assess Website traffic, patterns, and other such purposes. TRUST ISLAMI Life also retains the right to share non-person ally identifiable information to comply with applicable legal and regulatory processes, or to protect and defend the rights and interests of TRUST ISLAMI Life and its affiliates and/or other Users or to enforce the terms and conditions that are binding on all Users of the Website. Your usage of the website would also imply your acceptance of the aforesaid terms.


Your personal data may be processed both inside and outside of the Bangladesh's geographic area by the parties specified above, subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorized to process them. Whenever we transfer your personal data for processing outside of the Bangladesh, we will do so on the basis of the binding agreements governed by TRUST ISLAMI Life wherein we will take steps to ensure that the transfer of your personal data receives an adequate level of protection as it does within the organization.


Where permitted by applicable law or regulation, you have the right to:


If you provide Personal Information of beneficiaries/dependents/other individuals to TRUST ISLAMI Life Insurance, you agree:

(a) to inform the individual about the content of this Privacy Policy, and any other applicable TRUST ISLAMI Life Insurance Privacy Notice provided to you; and

(b) to obtain any legally-required consent of Personal Information about the individual in accordance with this Privacy Policy and other Privacy Notice.


We won't keep your personal information for longer than is necessary for the purpose for which it was collected and only for as long as required or permitted by law and regulations.

We take appropriate steps to ensure that we process and retain information about you based on the following logic:


TRUST ISLAMI Life Insurance retains the right to communicate with you (via e-mail, SMS, push notifications, postal service/courier, or mobile messaging services or any other digital properties) when you have agreed to receive such communication or where operational or regulatory requirements require Us to do so. TRUST ISLAMI Life further retains its right to communicate through third-party vendors. You shall have the option to unsubscribe to receive such email communication.


The Website may amend or modify, this Privacy Policy including replacing this Privacy Policy with a new policy, at any time at the sole discretion of TRUST ISLAMI Life Insurance. Notice of material changes to this Privacy Policy will be posted on the Website. Revised Privacy Policy/amendments thereto shall be effective from the date indicated therein. Users are requested to periodically check the terms and conditions under this Privacy Policy from time to time. TRUST ISLAMI Life shall not in any circumstance be held liable for such lapses on the part of the Users.


Information, content, and materials provided on this Website are on an “As Is” basis, and TRUST ISLAMI Life Insurance does not make any express or implied representation or warranty regarding the accuracy or completeness of the same.